Privacy Policy — ez96

1. Introduction

ez96 ("we", "us", "Company") operates the online casino and sportsbook platform accessible at ez96.club (the "Platform"). We are committed to protecting the personal data of all individuals who interact with the Platform, including registered players, prospective users, and visitors ("you", "Data Subject").

This Privacy Policy ("Policy") explains what personal data ez96 collects, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you have in relation to it. This Policy should be read alongside our Terms and Conditions, which govern your use of the ez96 Platform.

By registering an account with ez96 or by continuing to use the Platform, you acknowledge that you have read, understood, and accept the practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

2. Personal Data We Collect

ez96 collects the following categories of personal data, depending on your interaction with the Platform:

We do not collect special category data (e.g., health, biometric, or racial data) unless specifically required by our regulatory obligations and with your explicit consent.

3. How We Collect Your Data

ez96 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or submit any form on the Platform.
• Automated technologies: Cookies, server logs, and similar tracking technologies that record technical and usage data when you access the Platform. See Clause 7 for full details.
• Third-party sources: Identity verification providers, payment processors (e.g., eWallet operators, FPX bank partners), fraud prevention services, and data analytics providers, where permitted by applicable law and where such data is necessary for the purpose described.
• Publicly available sources: Where required for compliance purposes, we may consult publicly available sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.

4. Legal Basis for Processing

ez96 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other regulatory obligations under our international gaming authority licence.
• Legitimate interests: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, where you have explicitly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• Creating and managing your ez96 account, including verifying your identity and age.
• Processing deposits and withdrawals via approved Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, and FPX bank transfers.
• Delivering the gaming products and services available on the ez96 Platform.
• Conducting ongoing transaction monitoring for anti-money laundering and fraud prevention purposes.
• Providing customer support via Live Chat, WhatsApp, and email.
• Sending account-related communications including security alerts, transaction confirmations, and policy updates.
• Sending promotional communications where you have opted in to receive them.
• Monitoring player behaviour to identify indicators of problem gambling and to enforce responsible gaming tools including deposit limits and self-exclusion.
• Analysing aggregated, anonymised usage data to improve Platform performance and user experience.
• Complying with requests from regulatory authorities, law enforcement agencies, and courts of competent jurisdiction.

6. Data Sharing & Disclosure

ez96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include: identity verification and KYC providers; payment processors and eWallet operators; game software providers (e.g., Pragmatic Play, Evolution Gaming); fraud detection and cybersecurity services; cloud infrastructure and hosting providers; and customer support platform operators.

6.2 Regulatory & Legal Disclosure

We may disclose personal data to our international gaming authority, financial intelligence units, law enforcement agencies, or courts where we are legally required or authorised to do so. This includes reporting obligations under applicable AML and counter-terrorism financing regulations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will provide notice of any such transfer via the Platform and, where required, seek your consent.

6.4 Responsible Gaming Partners

Where required by our licence obligations or where you have voluntarily enrolled in an industry self-exclusion scheme, we may share relevant account information with responsible gaming organisations and national self-exclusion registers.

7. Cookies & Tracking Technologies

The ez96 Platform uses cookies and similar technologies to ensure proper functionality, maintain your session, and improve service quality. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your ez96 account during a session. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to understand how players navigate the Platform, which games are most accessed, and where technical issues occur. Data collected is aggregated and does not identify individual users.
• Functional cookies: Store your preferences such as language settings and display preferences to personalise your experience.

We do not use third-party advertising or cross-site tracking cookies. You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will impair your ability to use the Platform.

8. Data Retention

ez96 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the interaction.
• Technical and usage logs: Retained for twelve (12) months, after which they are anonymised or deleted.
• Marketing preference data: Retained until you withdraw consent or request deletion, after which your opt-out preference is retained indefinitely to prevent inadvertent re-subscription.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our data disposal procedures.

9. Data Security

ez96 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Real-time intrusion detection and fraud monitoring systems.
• Regular third-party security audits and penetration testing.
• Two-factor authentication (2FA) available for all registered player accounts.

Despite these measures, no data transmission over the internet or storage system is entirely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable requirements.

10. Your Data Rights

Subject to applicable law and the terms of our gaming licence, you have the following rights in relation to your personal data held by ez96:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that regulatory retention obligations may prevent full erasure in some cases.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of data you have provided to us, where technically feasible.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact the ez96 support team via Live Chat or by emailing [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

11. International Data Transfers

ez96 operates infrastructure that may involve the transfer of your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data processing agreements that impose equivalent data protection obligations on recipient parties. By using the Platform, you acknowledge and consent to such transfers where necessary for the delivery of our services.

12. Children's Privacy

The ez96 Platform is strictly intended for persons aged 21 years or older. We do not knowingly collect, process, or retain personal data of individuals under this age. If we become aware that data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe their minor child has registered on the Platform should contact us immediately via Live Chat or at [email protected].

13. Amendments to This Policy

ez96 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify you via a notice on the Platform or by email to your registered address at least 14 days prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes acceptance of the revised Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ez96 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 from your account dashboard following the ez96 login.
• WhatsApp: Available 24/7 — details accessible from your account dashboard post-login.
• Email: [email protected]

For formal data protection queries, please mark your correspondence "Data Protection — Privacy Policy Enquiry" to ensure routing to the appropriate team. We aim to acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 calendar days.